Help Resources

Questions about Decision Desk

Getting Started


Return to Application - Already Started/Created Account

Navigate to the login page and enter your email address and password to return to your application. Here you can continue working on your application, check the status of letters of recommendation, re-send letter of recommendation invitation emails, and review your submitted application materials.


Reset Decision Desk Password


Technical Issues/Support

Decision Desk provides technical support to applicants and recommenders. Support can be reached in the following ways:

  1. Click on the "Help" button in the bottom right corner of the application. Here, you can search for Help documents, start a support chat, or submit a support request.
  2. Chat with Support (Monday - Friday | 9 AM - 5 PM EST)
  3. Submit a support request
  4. Email Support at


Questions about University Application

Cal State Apply/WebPortal Help

Please contact Graduate Admissions - Prospective Student Center for questions about your Cal State Apply application, your WebPortal account, or your official transcripts/test scores.


Questions About Your Red ID

Your Red ID is your nine-digit SDSU student identification number. It is assigned by the Admissions department after your submit your Cal State Apply application. This number is required in the "Complete Your Profile" section of the program application. You may begin your application and work on other sections before receiving the number; however, you will not be able to complete the profile section until you enter your Red ID.

If you have not received your Red ID within 10-15 business days of applying, please contact Graduate Admissions. Red IDs may be issued anywhere between 1 and 15 business days, depending on when you apply. We recommend submitting your Cal State Apply application as soon as possible to ensure you receive your Red ID on time.


Questions about Program Application

Please contact the department/program directly for any questions about the program or the program application requirements. Contact information for each program can be found on each program's application instruction page (found from the home page or deadlines page) or the Graduate Admissions website.
Please note: The department will not be able to assist you with Decision Desk technical questions. Please see Technical Issues/Support.